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Downloading Designs from our Website to Your Computer
Please research your purchases carefully before completing your order. If you have questions about the downloading procedure, the embroidery formats available or the suitability of our designs for use with your computerized embroidery machine or embroidery software program, consult our Top 10 Technical Support Questions and our Frequently Asked Questions sections before completing your order.
Our download products come to you as a single multi-format installation (.exe) file. They include a simple installation wizard which prompts you to choose an embroidery format and a location for the designs.
We encourage our customers to download a free sample before purchasing a Monogram Set. You can sign up for our monthly email newsletter to access the free letters.
MAC USERS: Our download files are Windows-based - as is the majority of the embroidery industry. Many of our customers use an iPad for browsing the internet but have a PC for embroidery software. You will be able to download your purchases later when you are using your PC, or you save these installation files to a portable drive, then transfer them to your PC before attempting to install the designs. If you only have a MAC we recommend that you visit our authorized distributor who use a different online distribution system.
RETURN POLICY: We are happy to provide replacements for defective media shipped as mail-order products in the unlikely event that the installation media is damaged in shipment. Mail-order products that are unopened may be returned for exchange or refund within 30 days from date of purchase.
Downloaded products cannot be returned
For security, our download product links are active for 10 days after purchase. During that time your download order can be redownloaded using the link in the confirmation email that you receive - Subject: Downloading Your Digital Product.
As a courtesy, we will resend download links without charge for up to 30 days from date of purchase. Please contact us by email, or by phone at 845-358-5546.
After 30 days, you can purchase Extended Download Service for $ 4.95 per order.
Download your purchase to your computer’s harddrive, then start the installation wizard by double-clicking on the file icon.
While our individual letters have small file sizes, some of our download products have file sizes as large as 20mb. If you have a slow dial-up internet connection and are not prepared for a lengthy download process, consider purchasing our complete Monogram Sets or Collections as mail-order products.