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Installing Designs to Your Computer
Please research your purchases carefully before completing your order. If you have questions about the downloading procedure, the embroidery formats available or the suitability of our designs for use with your computerized embroidery machine or embroidery software program, consult our Top 10 Technical Support Questions and our Frequently Asked Questionssections before completing your order.
We encourage our customers to download a free sample before purchasing a Monogram Set. You can sign up for our monthly email newsletter to access the free letters.
RETURN POLICY: We are happy to provide replacements for defective media shipped as mail-order products in the unlikely event that the installation media is damaged in shipment. Mail-order products that are unopened may be returned for exchange or refund within 30 days from date of purchase.
Downloaded products cannot be returned.
For security, our download product links are active for 10 days after purchase. During that time your download order can be redownloaded using the link in the confirmation email that you receive - Subject: Downloading Your Digital Product
As a courtesy, we will resend download links without charge for up to 30 days from date of purchase. Please contact us by email, or by phone at 845-358-5546.
After 30 days, you can purchase Extended Download Service for $ 4.95 per order.